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Spot Plus Stream Connect

Privacy Policy

Last Updated: March 15, 2025

SpotPlusStreamConnect ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spotplusstreamconnect.com and use our blockchain finance services. This policy complies with applicable Vietnamese data protection laws and international privacy standards.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services immediately.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when registering for our services, subscribing to newsletters, or contacting us. This includes your name, email address, phone number, postal address, and professional information relevant to blockchain finance education.

  • Contact information (name, email, phone number, address)
  • Account credentials and authentication data
  • Educational background and professional experience
  • Payment information for course enrollment
  • Communication preferences and subscription settings

Technical Information

Our systems automatically collect certain technical information when you visit our website or use our services. This data helps us understand user behavior and improve our platform performance.

Data Type Purpose Retention Period
IP Address Security and analytics 12 months
Browser Information Compatibility optimization 6 months
Device Characteristics Responsive design 6 months
Session Data User experience 30 days

How We Use Your Information

Your information serves multiple purposes within our blockchain finance education platform. We process your data to provide personalized learning experiences, maintain account security, and deliver relevant educational content tailored to your interests and skill level.

Primary Uses: Account management, course delivery, progress tracking, educational content personalization, customer support, security monitoring, and compliance with legal obligations.

We analyze usage patterns to enhance our educational materials and develop new courses that address emerging trends in blockchain technology and decentralized finance. This analysis helps us understand which learning methods are most effective for different user segments.

For marketing purposes, we may use your information to send educational newsletters, course announcements, and updates about blockchain finance developments. You retain full control over these communications through your account preferences.

Data Sharing and Disclosure

We maintain strict controls over information sharing and only disclose your data under specific circumstances outlined below. Your privacy remains our priority in all business relationships and partnerships.

Service Providers

We work with carefully selected third-party service providers who assist in delivering our educational services. These partners include payment processors, email service providers, cloud hosting companies, and analytics platforms. All service providers sign comprehensive data protection agreements.

  • Payment processing companies for secure transaction handling
  • Cloud storage providers for data backup and system reliability
  • Email marketing platforms for educational communications
  • Analytics services for website performance optimization

Legal Requirements

We may disclose your information when required by Vietnamese law, court orders, or government regulations. This includes compliance with financial regulations applicable to blockchain education services and cooperation with law enforcement investigations.

Your Privacy Rights

Under Vietnamese data protection laws and our commitment to international privacy standards, you have comprehensive rights regarding your personal information. We provide multiple ways to exercise these rights through our platform.

Access Right

Request a complete copy of all personal information we hold about you, including data sources and processing purposes.

Correction Right

Update or correct inaccurate personal information in your account at any time through your user dashboard or by contacting us directly.

Deletion Right

Request deletion of your personal information, subject to legal retention requirements and active service agreements.

Portability Right

Receive your personal information in a structured, machine-readable format for transfer to another service provider.

Objection Right

Object to processing of your information for marketing purposes or when processing is based on legitimate interests.

Restriction Right

Limit how we process your information while we address concerns about accuracy or processing lawfulness.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security framework combines technical safeguards, administrative controls, and physical security measures.

All sensitive data transmissions use industry-standard encryption protocols. We regularly update our security systems and conduct vulnerability assessments to maintain the highest protection standards. Our staff receives ongoing training on data protection best practices.

Security Measures: SSL/TLS encryption, secure servers, regular security audits, access controls, data backup systems, incident response procedures, and staff security training programs.

In the unlikely event of a data breach, we have established procedures to assess the impact, contain the breach, and notify affected users within 72 hours as required by Vietnamese regulations. We maintain detailed incident response plans and work with cybersecurity experts to prevent and address security threats.

Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Vietnamese law. Different types of information have specific retention periods based on their purpose and legal requirements.

Retention Periods

  • Account information: Retained while account is active plus 3 years after closure
  • Educational records: Maintained for 7 years to support certification verification
  • Payment information: Kept for 7 years per Vietnamese financial regulations
  • Website analytics: Anonymized after 12 months, deleted after 3 years
  • Marketing communications: Deleted immediately upon unsubscribe request

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. You can request earlier deletion of certain information types, subject to legal and contractual obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. We categorize cookies by their purpose and provide options to control their use.

Essential cookies are necessary for basic website functionality and cannot be disabled. Performance cookies help us understand how visitors interact with our site, while preference cookies remember your settings and choices. Marketing cookies may be used to deliver relevant educational content based on your interests.

You can manage cookie preferences through your browser settings or our cookie management interface. Disabling certain cookies may impact website functionality and your user experience.

International Data Transfers

As part of our global educational services, your information may be transferred to and processed in countries outside Vietnam. We ensure appropriate safeguards are in place for international transfers, including adequacy decisions, standard contractual clauses, and binding corporate rules.

Our primary data processing occurs within Vietnam, but some service providers may process data in other jurisdictions with adequate data protection standards. We maintain detailed records of all international transfers and the safeguards applied to protect your information.

Children's Privacy

Our blockchain finance education services are designed for adults and individuals over 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child without parental consent, we will take immediate steps to delete such information.

Parents who believe their child has provided personal information to us should contact our privacy team immediately. We encourage parents to monitor their children's online activities and discuss internet safety and privacy protection.

Privacy Policy Updates

We review and update this Privacy Policy regularly to reflect changes in our services, legal requirements, or data processing practices. Significant changes will be communicated through email notifications, website announcements, or in-platform messages.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Us About Privacy

For questions about this Privacy Policy, to exercise your privacy rights, or to report privacy concerns, please contact us:

SpotPlusStreamConnect Privacy Team

55 Trần Thị Nghỉ, Phường 7, Gò Vấp
Thành phố Hồ Chí Minh 70000, Vietnam

Email: info@spotplusstreamconnect.com
Phone: +84979446674

We respond to privacy inquiries within 30 days and provide updates on complex requests requiring additional time.